Returns, Refunds and Complaints for Flowers Chadwell Heath
Our Fresh Flowers Guarantee in Chadwell Heath
Flowers Chadwell Heath is proud to be your trusted local florist, delivering beautiful, fresh flowers to households and businesses throughout Chadwell Heath and the surrounding areas. We understand the importance of every order and are committed to exceeding your expectations with every bouquet. That's why we offer a dedicated Fresh Flowers Guarantee, ensuring your arrangements arrive in perfect condition and last as long as promised.
Damaged or Unsatisfactory Flowers on Arrival
We take the greatest care in preparing and packaging your floral gifts. In the unlikely event that your flowers are damaged on arrival or not up to our usual high standards, please notify us as soon as possible upon receipt. For us to investigate and provide a swift resolution, we may request a photo of the item as received. This helps us maintain our quality standards and provide the best service to all our customers.
Freshness Window & Lifespan Assurance
At Flowers Chadwell Heath, we guarantee the freshness of your bouquet. Our arrangements are designed to delight for a minimum of five days from delivery, provided the care instructions are followed. If your flowers do not meet this standard or show signs of premature wilting within this window, please let us know. Your satisfaction is important to us, and we will investigate your case promptly.
Refunds and Replacement Options
We offer flexible resolutions to ensure your complete happiness with every order. Should your flowers arrive damaged or fail to meet our freshness guarantee, you may choose from the following options:
- Replacement: We will swiftly organise a fresh arrangement to be sent out to you, at no extra cost.
- Refund: For significant issues affecting the quality of your order, you may opt for a full or partial refund, depending on the circumstances.
- Alternative Solutions: If you prefer, we can arrange for store credit or a different bouquet of similar value.
How to Make a Complaint
We want every flower delivery to Chadwell Heath to be joyful and memorable. If something has not met your expectations, we encourage you to get in touch with our customer care team. Please include as much detail as possible about your order and the nature of the issue. Providing photos can help us resolve the matter quickly. Our team will review your complaint thoroughly and aim to provide a response within two working days. We are committed to making things right for every customer.
Your Trusted Local Florist
As a dedicated florist in Chadwell Heath, our reputation is built on high standards and community trust. Whether you are sending flowers to your home, office, or to a loved one locally, our fresh flower guarantee ensures you always receive top quality and value. Thank you for choosing us to mark life’s special moments—we are here to help make every flower delivery perfect.
